The 10 Most-Hated Companies in the US63,684 views
- 2 years ago
The 10 most hated companies in the United States.
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Researched, written, narrated and produced by Bryce Plank
Video editing and effects by Robin West
"Rollin Back" by MK2 in the YouTube Audio Library
These are the least popular companies in America. The rankings, done by 24/7 Wall St., are based on survey results from the American Customer Satisfaction Index and employee reviews on the website Glassdoor.
Number ten is Sprint, whose customers are the least satisfied of any company in the wireless industry. More than half of Sprint users reported a bad customer service experience. It also doesn’t help that Sprint’s service lags behind Verizon and AT&T.
Fewer than one in three Sears employees would recommend a job with the company to a friend, and the department store has almost the lowest customer rating of any business in its industry. A rapidly changing retail landscape has seen shoppers move online, dooming brands like Sears.
8. Dish Network
Forty-seven percent of those surveyed said they had a negative customer service experience with DISH Network. Those bad vibes are felt by DISH employees, who are among the least satisfied of any major company.
7. Spirit Airlines
If you’ve ever flown Spirit, you know why the company makes this list. Prioritizing budget fares means there’s not much focus on customer service, which helped the company rise. But when it’s rivals began matching it’s low ticket prices, much of Spirit’s competitive edge was lost.
Facebook is one of those companies that’s either loved or hated. Yes, it’s probably the company with the most customers, if you can call it’s free users that, but it has also been frequently criticized for changes to its website, privacy policies, the mass data collection of its users, and for enabling a massively damaging fake news outbreak that swayed the 2016 election.
5. Wells Fargo
News broke in 2016 that Wells Fargo’s employees - under pressure to hit aggressive sales quotas - created millions of fake credit card accounts. The fallout was swift. The CEO eventually stepped down after being called before Congress, and the company fell from its spot as the world’s largest bank.
McDonald’s has the worst customer service rating of it’s 17 closest competitors in the American fast food industry. It also took heat when its ex-CEO Don Thompson came out against the call for a $15 national minimum wage. Still, with tens of millions of loyal customers who love the brand, McDonald’s is stronger than ever.
Pharmaceutical giant Mylan became a pariah for idiotically jacking up the price of its life-saving EpiPen by 500%. The move quickly backfired, and today the company’s stock price is down nearly 50% from its 2015 high. A $465 million settlement with the U.S. Justice Dept. has also been damaging.
2. Bank of America
Bank of America has the worst customer satisfaction of any bank. It also has unhappy employees, settling with more than 700 of them in 2013 over allegations of racial and gender discrimination. BofA is still hated by many for its role in the 2007-2008 financial crisis it helped cause with its exploitative mortgage and toxic securities practices.
And the most hated company in America is Comcast. Nearly 55% of survey respondents reported a negative experience with the company. While it’s hard serving customers in both the internet and television service industries, the two sectors that have the worst satisfaction scores, Comcast manages to do it so much worse than everyone else. It doesn’t seem to matter though, as its share price continues to grow, up 30% from this time last year.